Highlights

Selected projects developed by my research team.

Image for Agentic Laboratories of the Future
Preprint, 2026

Agentic Laboratories of the Future

A proposed architecture for scientific discovery organized around laboratory world models that coordinate human judgment, AI reasoning, experimental evidence, and physical execution.

Image for What Is the Long-Term Value of Reliability?
Preprint, 2026

What Is the Long-Term Value of Reliability?

Chronos LTV combines sequential causal inference with a Markov decision process to measure how service delays and defects affect customer behavior and business outcomes over time.

Image for Uber Consumer AI
Real-world deployment · Uber, 2026

Uber Consumer AI

A consumer AI agent that turns grocery lists, recipes, and photos into checkout-ready carts using multimodal understanding, real-time availability and pricing, and customers’ past orders.

Image for Experimenting under Stochastic Congestion
Management Science, 2026

Experimenting under Stochastic Congestion

Queueing-aware estimators address interference among waiting customers, improving switchback experiments and recovering system-wide policy effects from unit-level randomization.

Image for Non-Stationary Bandit Learning via Predictive Sampling
Management Science, forthcoming, 2026

Non-Stationary Bandit Learning via Predictive Sampling

Predictive sampling favors information that will remain useful as an environment changes, with regret guarantees and stronger performance than Thompson sampling across studied non-stationary settings.

Image for Behavioral Generative Agents for Energy Operations
Preprint, 2025

Behavioral Generative Agents for Energy Operations

Generative agents simulate sequential customer decisions under changing electricity prices and outage risks, revealing heterogeneous preferences and behavior during rare, high-impact events.

Image for Treatment Effects in Market Equilibrium
American Economic Review, 2025, 115(10), 3273–3321

Treatment Effects in Market Equilibrium

A framework for estimating direct effects, spillovers, and welfare-improving targeting from unit-level experiments conducted within a single large marketplace.

Image for Load Balancing Using Sparse Communication
Operations Research, 2025, 74(2), 1026–1046

Load Balancing Using Sparse Communication

State approximation enables asymptotically optimal routing with little communication, matching or improving leading load-balancing methods while reducing communication rates by as much as 90 percent.

Image for Weak Signal Asymptotics for Sequentially Randomized Experiments
Management Science, 2024

Weak Signal Asymptotics for Sequentially Randomized Experiments

A diffusion-limit analysis provides instance-specific views of regret and belief evolution, exposing a tradeoff between near-optimal Thompson sampling and unstable posterior beliefs.

Image for Target’s Last-Mile Delivery System
Real-world deployment · Target and Shipt, 2023

Target’s Last-Mile Delivery System

The core batching and routing algorithm, designed by Professor Xu, helps power Target’s sortation-center network for faster local delivery, lower costs, and greater last-mile capacity.

Image for Freight Pricing with a Controlled Markov Decision Process
Real-world deployment · Uber Freight, 2021

Freight Pricing with a Controlled Markov Decision Process

A dynamic pricing system computes sequences of upfront prices for tens of thousands of freight loads each day, balancing booking speed, operating costs, and service reliability.

Image for Learning and Information in Stochastic Networks and Queues
INFORMS TutORials in Operations Research, 2021, 161–198

Learning and Information in Stochastic Networks and Queues

A unified account of how supervised learning, bandits, reinforcement learning, and information shape the stability and optimization of queueing networks.

Image for Experimenting in Equilibrium
Management Science, 2021, 67(11), 6694–6715

Experimenting in Equilibrium

Mean-field modeling and small randomized perturbations make it possible to estimate policy gradients and optimize large marketplaces without moving the system far from equilibrium.

Image for Delay-Predictability Tradeoffs in Reaching a Secret Goal
Operations Research, 2018, 66(2), 587–596

Delay-Predictability Tradeoffs in Reaching a Secret Goal

The Goal Prediction game quantifies privacy under surveillance: an agent can reduce an adversary’s prediction accuracy only in inverse proportion to the time spent reaching the goal.

Image for On the Capacity of Information Processing Systems
Operations Research, 2018, 66(2), 568–586

On the Capacity of Information Processing Systems

An adaptive inspection policy uses noisy expert judgments to recover hidden labels accurately while asymptotically minimizing the number of experts needed to keep the system stable.

Image for Using Future Information to Reduce Emergency Department Waiting Times
Manufacturing & Service Operations Management, 2016, 18(3), 314–331

Using Future Information to Reduce Emergency Department Waiting Times

Proactive diversion policies act on predicted arrivals before congestion peaks, remaining effective with noisy forecasts and reducing simulated delays by as much as 15 percent.

Image for Queueing with Future Information
Annals of Applied Probability, 2014, 24(5), 2091–2142

Queueing with Future Information

A finite lookahead window can keep delays bounded in heavy traffic, whereas queues without future information grow without bound as demand approaches capacity.

Image for On the Power of (Even a Little) Resource Pooling
Stochastic Systems, 2012, 2, 1–66

On the Power of (Even a Little) Resource Pooling

Even a small centrally pooled share of server capacity changes heavy-traffic queue growth from linear to logarithmic, producing an exponential improvement in delay.